Applicants and Licensees / Management and Operations Profile
Management and Operations Profile
The Management and Operations Profile includes detailed information about the Marijuana Establishments (ME) or Medical Marijuana Treatment Centers (MTC), including business plans and operating policies and procedures.
The Management and Operations Profile section, commonly referred to as the MOP, provides the Commission with a snapshot of an applicant’s approach to operating the ME or MTC.
You will be required to submit separate documents for each proposed ME or MTC.
No person or entity with direct or indirect control, may be a person or entity with ownership or control over more than three MEs (of a particular class) or MTCs.
All application responses, including attachments, will be subject to release pursuant to a public records request, as redacted pursuant to the requirements at M.G.L. c. 4, § 7(26).
Business Information, Articles of Organization, and Bylaws
All applicants must demonstrate that their proposed business is registered to do business in the Commonwealth as a domestic business corporation or another domestic business entity.
Required items include the following
-
- Business name
- Massachusetts Business Identification number
- Articles of Organization
- Bylaws (or the business’ operating agreement in cases of limited liability companies or other applicable entity structure)
- Doing-business-as names.
Please note that all required documents must be in the name of the entity applying for licensure.
Certificates of Good Standing
All applicants must submit certificates of good standing from the Secretary of the Commonwealth, Department of Revenue, and Department of Unemployment Assistance.
All certificates must be dated within 90 days of the license application being submitted. Please note that the applicant will be required to have employees in order to register and receive a certificate of good standing from the Department of Unemployment Assistance.
If an applicant does not have employees, an attestation to that effect will be accepted in lieu of the certification of good standing from the Department of Unemployment Assistance only.
Please note that all required documents should be in the name of the entity applying for licensure.
Business Plan
All applicants are required to submit a detailed business plan for the operation of the ME or MTC.
The plan should include only the official business name, doing-business-as name, and branding name of their products. Additionally, the plan should be tailored to the types of license(s) you are seeking from the Commission.
You may also wish to include additional information, such as revenue and cost projections, company overview, and an operational plan.
Liability Insurance Plan
All applicants are required to submit a plan for obtaining liability insurance that satisfies regulatory requirements for MEs or MTCs. Applicants do not have to obtain any insurance policies until licensed.
However, each applicant is required to demonstrate how they will obtain, once licensed, a policy that shall include general liability and product liability insurance coverage of no less than $1 million per occurrence and $2 million in aggregate annually. The deductible for each policy can be no higher than $5,000 per occurrence.
Proposed Timeline
All applicants are required to submit a proposed timeline for achieving operation of their proposed ME or MTC.
The timeline should include information and projected dates about actions or events that will occur after the application is issued a provisional license. For example, projected timelines could include dates relating to the building or renovation of a structure, installation of security and other equipment, building or construction permits, special permits, hiring of staff, and other milestones.
Summary of Operating Plans, Policies, and Procedures
All applicants must submit certain plans, policies, and procedures related to operating an ME and/or MTC. These plans, policies, and procedures should be specifically drafted to comply with the Commission’s regulations and guidance documents.
The table below provides a list of 31 required plans, policies, and procedures for applicants and relevant sections of Commission regulations. Please note that the regulations associated with these plans, policies, and procedures are not considered an exhaustive list.
| Plan | Applies To | ADULT REGULATION | MEDICAL REGULATION |
|---|---|---|---|
| Security | All Applicants | 935 CMR 500.110 | 935 CMR 501.110 |
| Prevention of Diversion | All Applicants | Plan compliant with requirements in 935 CMR 500.000 | Plan compliant with requirements in 935 CMR 501.000 |
| Storage | All Applicants | 935 CMR 500.105(11) | 935 CMR 501.105(11) |
| Transportation | All Applicants | 935 CMR 500.105(13) | 935 CMR 501.105(13) |
| Inventory | All applicants | 935 CMR 500.105(8) | 935 CMR 501.105(8) |
| Quality Control and Testing Procedures | All applicants | 935 CMR 500.105(3); 500.160 935 | CMR 501.105(3); 501.160 |
| Personnel Policies | All applicants | 935 CMR 500.105(1) | 935 CMR 501.105(1) |
| Dispensing Procedures | Marijuana Retailers, MTCs, and Social Consumption Establishments | 935 CMR 500.140 | 935 CMR 501.140 |
| Recordkeeping Procedures | All applicants | 935 CMR 500.105(1); 500.105(8); 500.105(9) | 935 CMR 501.105(1); 501.105(8); 501.105(9) |
| Maintenance of Financial Records | All applicants | 935 CMR 500.105(9); 500.140 935 | 935 CMR 501.105(9); 501.140 |
| Detailed Description of Qualifications and Intended Trainings for Agents | All applicants | 935 CMR 500.105(2) | 935 CMR 501.105(2) |
Diversity Plan
Applicants must submit a Diversity Plan as part of the Management and Operations Profile.
The plan must be designed to promote equity among minorities, women, veterans, people with disabilities, and LGBTQ+ individuals—and shall outline the goals, programs, and measurements the ME or MTC will pursue once provisionally licensed.
All goals should be measurable and quantifiable. An example of measurable goals associated with a Diversity Plan might include:
The applicant plans to have a staff of 60% women, 50% minorities, 25% veterans, 10% people with disabilities, and 10% LGBTQ.
Upon renewal, the licensee must report detailed, demonstrative, and quantifiable proof of the establishment’s efforts, progress, and success of its approved plan.
Checklist
-
- Massachusetts Business Identification Number and any D/B/A information, if applicable
- Copy of Articles of Organization and Bylaws/Operating Agreement
- Certificate of Good Standing from the Department of Revenue, Secretary of the Commonwealth and Department of Unemployment Assistance
- Business plan
- Proposed timeline to become operational
- Plan to obtain limited liability insurance
- Summaries of following Operating Plans, Policies, and Procedures:
- Security plan
- Inventory plan
- Storage plan
- Transportation plan
- Plan to restrict access to 21 years of age or prevention of diversion plan
- Quality control and testing procedures
- Personnel policies
- Record keeping policies
- Maintenance of financial records policy
- Qualifications and intended training
- Diversity plan
- Energy compliance plan
- Specific Requirements for Certain License Types
- MTC: cultivation plan, list of products to be produced, methods of production, safety plan, and sample of unique identifying mark
- Marijuana Cultivator: cultivation plan
- Marijuana Product Manufacturer: plan to obtain marijuana, list of products to be produced, methods of production, safety plan, and sample of unique identifying mark
- Marijuana Establishment: plan to obtain marijuana and marijuana products
- Marijuana Microbusiness: cultivation plan (if cultivating), plan to obtain marijuana (if not cultivating), list of products to be produced, methods of production, safety plan, and sample of unique identifying mark (if producing)
- Craft Marijuana Cooperative: cultivation plan, list of products to be produced, methods of production, safety plan, and sample of unique identifying mark
- Independent Testing Laboratory: ISO 17025:2017 certification
- Delivery-Only Licensee: agreements with Marijuana Establishments and Third-Party Technology Platforms and delivery plan
- Social Consumption Establishment: additional plans are required—please see guidance document.
- Proposed hours of operation
- Emergency contact(s)
For More Information
Questions
Have questions about the licensing process? Contact us at 774-415-0200 or Commission@CCCMass.com.
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